FireScout FAQs

General

1. When I try to select a digital file for the game, the game video file that I just created does not appear as a choice. What happened?   ANSWER
2. I created a search. After doing Perform Search in the Layer Editor, the video clips do not play. I only see a few frames of the first play and then the movie stops. Why won't all of the video clips play?   ANSWER
3. How do I get my game video from my digital video camcorder to the hard drive of my computer?   ANSWER
4. My version of Windows® Movie Maker does not have the same menus and buttons referenced in the User's Guide. How do I capture video with Windows® Movie Maker 2?   ANSWER
5. I followed the directions in the User's Guide on how to capture video, but I am unable to capture video from my VCR to my computer. What do I do now?   ANSWER
6. If I have more than one VCR, how can I connect my VCRs to dub tapes while I'm capturing video on my computer?   ANSWER
7. FireScout runs when I start it from Start › All Programs (or Programs). I created a shortcut to the program from the "VS2002" folder. I dragged it to the desktop, but the program will not run. What do I do now?   ANSWER
8. I installed FireScout, but it doesn't appear in the Start menu and the folder it created is empty. What happened?   ANSWER
9. When I ran Perform Search in the Layer Editor, I got the error message, "No segments were found matching your layers." What do I do now?   ANSWER
10. I am not able to get video from my computer to the VCR/TV. Nothing is recorded on the videotape. What do I do now?   ANSWER
11. I currently have the annual subscription for FireScout and plan to upgrade to the permanent license. How do I install the permanent license so that I don't lose my game files, custom keyboards, and other data?   ANSWER
12. The FireScout System Requirements lists Canopus as the recommended media converter. I have a different brand of media converter. Can I still use it?   ANSWER

Basketball

1. I am customizing a keyboard. I want to customize a second keyboard, but it won't open. What now?   ANSWER
2. I clicked Clear All when customizing a keyboard. All the default values were removed. How do I get them back?   ANSWER
3. I used the QuikKey window to enter player, made, and attempted information. When I clicked Done in the QuikKey window, the information I just entered did not appear on the main data entry screen. Why?   ANSWER
4. I created and saved a search using the Layer Editor. I opened the Layer Editor, selected File > Open, browsed to the place where I stored my search, and clicked Open. When I selected
   File > Perform Search, I got the error message, "No segments were found matching your layers." Why?   ANSWER

Football

1. What distinguishes a run play from a pass play?   ANSWER

Volleyball

1. I put the software CD into the CD-ROM drive and nothing happened. What now?   ANSWER