FAQ FSFAQ8:  Empty Installation Folder

Created:  2/4/04
Last Updated:  4/13/04

Products:  FireScout

Sports:  All

Version:  All

OS:  Windows® XP

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QUESTION:
I installed FireScout, but it doesn't appear in the Start menu and the folder it created is empty. What happened?

ANSWER:
During the installation, you are asked to check the box next to the name of the program(s) you wish to install. In the Select Components window of the installer, you must click the box of the program(s) you are installing before continuing.

1. Insert the FireScout CD into the CD-ROM drive to start the installation process.
2. In the Select Components window, click the box next to the name of the program(s) you are installing.
3. Follow the instructions for the remainder of the installation wizard.