FireScout Tech Support

System Requirements
Review detailed system specifications for FireScout programs.

Tech Notes
Find information about known software issues that may be the cause of your technical issue.

Top 5 Tech Notes

1. In the data entry window, clicking the Stop button in the video controls, then clicking QuikKey, produces the error message, "Run-time Error '13': Type mismatch."
2. Importing a game produces the error message, "Run-time Error ‘401’: Can't show non-modal form when modal form is displayed."
3. Importing a game produces the error message, "Run-time Error ‘53’: File not found."
4. Clicking Video in the Play Listing window after copying a game produces the error message, "Run-time Error ‘53’: File not found."
5. Choosing the Untitled game file after receiving the error message "Run-time error ‘13’: Type mismatch" produces the error message, "Run-time error ‘340’:  Control array element ‘3’ doesn't exist."

Frequently Asked Questions
The answers to frequently asked questions on how to use FireScout products can be found here.

Top 5 FAQs

1. When I try to select a digital file for the game, the game video file that I just created does not appear as a choice. What happened?   ANSWER
2. I created a search. After doing Perform Search in the Layer Editor, the video clips do not play. I only see a few frames of the first play and then the movie stops. Why won't all of the video clips play?   ANSWER
3. How do I get my game video from my digital video camcorder to the hard drive of my computer?   ANSWER
4. My version of Windows® Movie Maker does not have the same menus and buttons referenced in the User's Guide. How do I capture video with Windows® Movie Maker 2?   ANSWER
5. I followed the directions in the User's Guide on how to capture video, but I am unable to capture video from my VCR to my computer. What do I do now?   ANSWER