Tech Note FSTN4:  "Run-time Error: Printer Error"

Created:  2/4/04
Last Updated:  5/24/04

Products:  FireScout

Sports:  All

Version:  All

OS:  Windows® XP

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ISSUE:
Clicking Create Movie causes the error message, "Run-time Error: Printer Error."

RESOLUTION:
A printer must be installed on systems running FireScout. If a printer is not available complete the following to install a generic printer.

1. From the Start menu, choose Printers and Faxes.
2. Click the Add a printer icon. The Add Printer Wizard will open.
3. After reading the Welcome screen, click Next.
4. Select Local printer attached to this Computer. Verify that the box labeled Automatically detect and install my Plug and Play printer is not checked. Then click Next.
5. Select Use the following port. In the drop-down list, select FILE: (Print to File). Then click Next.
6. In the scrolling list labeled Manufacturer, select Generic. In the scrolling list labeled Printers, select Generic/Text Only. Then click Next.
7. Review the settings on the Name Your Printer screen, then click Next.
8. Review the settings on the Printer Sharing screen, then click Next.
9. On the Print Test Page screen, select No. Then click Next.
10. Finally, click Finish.